At TECHIF.STORE, we value your trust and strive to provide you with a seamless shopping experience. We guarantee that all products sold on our platform are brand new and unused. However, if you encounter any issues with your purchase, please follow the guidelines outlined below.

Return Policy:

  • If you receive a product that is damaged or not genuine, please notify us within 24 hours of receive.
  • For used products received, notify us as soon as possible. Please note that we also sold used products by letting you know the condition.
  • In the event of receiving a physically damaged or faulty product upon unpacking, notify us within 24 hours if you are within Dhaka.
  • For products damaged during shipping by courier services (e.g., Sundarban Courier), video evidence is required for verification.
  • If the product received is significantly different from the picture on our website, notify us within 24 hours.
  • Returns due to change of mind or misplaced orders are accepted within 24 hours if the product is unused/sealed, and the original delivery packaging is conserved.

Please Note:

  • Product quality is subject to the manufacturer’s standards; dissatisfaction with quality cannot be grounds for return.
  • We do not provide support for software-related issues (e.g., bugs, improvements, updates).
  • Items with intact seals cannot be returned.
  • Cancellation of orders after dispatch incurs delivery charges.
  • Minor discrepancies in product images, descriptions, or information will be disregarded.
  • Customers are responsible for securely packaging and delivering returned items; we are not liable for damages incurred during return transit.

Refund Policy:

  • Refunds are provided if a replacement is unavailable, if an order is canceled before shipping, or if an item is out of stock and a refund is requested.

Please Note:

  • Most refunds are processed within 3-7 days after receiving and processing your return.
  • Refunds for credit card payments may take longer depending on the commercial bank’s processing time.
  • Refunds for payments made via Bkash/Rocket/Nagad/Bank are typically credited within 3-7 working days.
  • Customers are responsible for securely packaging and delivering returned items; we are not liable for damages incurred during return transit.
  • We reserve the right to ignore complaints due to misbehavior and may result in delayed resolution.

Brand Warranty:

  • Notify us during the warranty period.
  • We will communicate with the brand/seller within 10-15 working days.

Replacement Warranty:

  • Applicable only for manufacturing defects.
  • One-time replacement during the warranty period.
  • Notify us during the warranty period, and we will communicate with the seller within 10-15 working days.

TECHIF.STORE Warranty:

  • Applicable only for manufacturing defects; notify us within 3 days of receipt.
  • One-time replacement during the warranty period.
  • Warranty period begins from the day of product receipt.

Shipping Cost:

  • Customers bear the shipping costs for returning items; we are not liable for these costs.
  • Delivery costs are non-refundable; we deduct shipping costs from refund amounts.

How to Submit a Request:

  • Provide your ORDER ID, EMAIL, or PHONE NUMBER for request processing. Fill the form in return section.
  • Contact us via email or direct call.
  • Video evidence of unboxing is often requested; it’s recommended to capture and send this when submitting complaints.
  • Lack of mandatory information or inappropriate behavior may result in the immediate cancellation of your request.
  • The return/refund process typically takes 7-15 working days, with potential delays requiring your cooperation.

Warning:

  • We do not accept orders from individuals under 10 years old. Placing an order implies acknowledgment and acceptance of this policy.

Contact Details: Email: [email protected] | Contact Number: +8801601037346, +8801732037346, +8801521720610

We reserve the right to update, change, or replace any part of these policies. It is your responsibility to periodically check our website for updates and changes.